🌟 Welcome to Starke – Where Excellence Meets Assurance 🌟
At Starke, we take immense pride in curating a collection of products that embody quality, innovation, and your utmost satisfaction. Our commitment to delivering unparalleled excellence extends beyond the purchase moment, embracing every aspect of your experience with us.
Understanding that the journey from selection to delivery may occasionally encounter detours, we have meticulously crafted a Returns Policy to ensure your confidence remains unshaken. As the custodians of your trust, we believe in transparency and fairness, seeking to provide you with a seamless resolution process should the need arise.
This Returns Policy is a testament to our dedication to your satisfaction, assuring you that your experience with Starke transcends the mere transaction. We invite you to familiarize yourself with the details below, ensuring that your expectations align harmoniously with our commitment to service.
Your journey with Starke is more than a purchase; it’s an investment in excellence. Should you have any queries or require assistance, our dedicated support team is at your service, ready to turn any concern into an opportunity for unparalleled service.
Thank you for choosing Starke – where every product is a promise, and every customer is a cherished part of our journey.
1. Choose Carefully:
- Customers are strongly urged to meticulously evaluate and determine the suitability of systems before placing an order. In cases of uncertainty regarding the correct system size for individual requirements, we encourage customers to seek advice from our expert team.
- Orders can be canceled at any point before the goods are dispatched. It is important to note that cancellations are subject to a 15% administration fee. Refunds will only be issued in instances where a replacement unit cannot be provided. Should a replacement be unattainable, refunds will generally be offered. The process for cancellations and refunds necessitates the return of the defective unit to us. If goods are deemed faulty, as confirmed by the manufacturer, replacements may be provided without charge. For additional clarification, please do not hesitate to contact our customer service.
3. Returns Procedure:
- Should a product return be necessary, adherence to the following guidelines is imperative:
- The product must be returned in its original packaging, complete with all original straps, unused, and must include the user manual and all components.
- Returns are not permitted for products due to incorrect specifications by the purchaser or a failure to comprehend the functionality of the product.
- Comprehensive spec sheets are readily available online or through consultation with our store experts.
4. Second-Hand Products:
- Once a product has been used and its packaging opened, it is categorically deemed a second-hand product. Refunds for second-hand products may take up to 14 working days for processing.
5. Legal Framework:
- This Returns Policy is subject to and governed by the laws of South Africa. Any disputes arising under or in connection with this policy shall be exclusively subject to the jurisdiction of the courts of The Republic of South Africa.
6. Contact Us:
- For any inquiries or concerns related to returns, please contact our dedicated customer service team via email at email@example.com or by phone at 011 315 1246.
By engaging in a purchase with Sirair, customers acknowledge and consent to abide by the terms delineated in this Returns Policy. We appreciate your cooperation and understanding. For further clarification or queries, please do not hesitate to reach out to us.